IT support professional with hands-on experience supporting end users, managing access, and maintaining internal systems in a fast-paced operations environment. Background in building and improving workflow-driven systems, with a focus on troubleshooting, automation, and system organization. Currently developing skills in system administration, networking, and PowerShell through hands-on labs.

Key Highlights:

• Provided L1/L2-style IT support for 100+ employees
• Supported systems managing 10,000+ records
• Automated onboarding workflows, reducing manual work by 60–80%

Production system supporting 10,000+ applicants

• Designed and maintained a multi-stage onboarding workflow (18+ steps) to manage applicant progression from application to first day
• Automated key onboarding processes using ATS workflows, reducing manual administrative workload by ~60–70%
• Integrated external tools (Calendly, Google Sheets, APIs) to build a centralized tracking system for applicant status and onboarding progress

User access, system transitions, and internal system management

• Migrated internal operational systems from Microsoft 365 and macOS to Google Workspace, ensuring cross-platform compatibility and continuity
• Managed user access, permissions, and document structure for internal systems used by management teams
• Designed and maintained structured cloud-based documentation and access controls to improve data organization and security practices

Policy enforcement, escalation tracking, and documentation system

• Designed and implemented a standardized disciplinary workflow system to ensure consistency in policy enforcement and documentation
• Built an automated pipeline using Google Forms, Sheets, and Apps Script to generate, track, and store corrective action records
• Implemented escalation logic to track employee history and guide appropriate disciplinary actions (verbal → write-up → termination)
• Centralized all records into an indexed system with linked documentation, improving accessibility, auditability, and data consistency

Performance tracking, coaching workflows, and follow-up automation

• Designed and implemented a structured training and coaching system to track employee performance and standardize coaching processes
• Built a data pipeline using Google Forms, Sheets, and Apps Script to collect, process, and transform raw training data into a readable coaching log
• Automated follow-up workflows by integrating Google Calendar event generation for scheduled coaching sessions and performance reviews
• Centralized training records into a searchable system, improving visibility into employee performance, coaching history, and follow-up actions

IT Support Lab Series Part 1: Windows Server 2025 & Active Directory Infrastructure

• Built a virtualized Windows Server environment with Active Directory, DNS, and DHCP in a domain-based network
• Configured domain integration and endpoint management, enabling centralized authentication and policy enforcement
• Designed and implemented a structured network environment using NAT, static IP addressing, and internal DNS

IT Support Lab Series Part 2: Identity & Access Management With Active Directory

• Implemented RBAC and Group Policy Objects (GPOs) to enforce least privilege and system security controls
• Automated provisioning of 100+ user accounts using PowerShell, reducing manual setup and improving consistency
• Configured automated resource access (network drives, printers) based on user roles and organizational structure

Cloud Account Quota Management & Data Archival

• Resolved critical storage issue (97% capacity) by auditing usage and identifying high-volume data sources
• Migrated 10GB+ of data to local storage using structured backup and verification processes to ensure data integrity
• Implemented a multi-account IAM-based backup strategy to prevent future storage issues and improve long-term accessibility

Cloud Storage Troubleshooting & Resolution

• Diagnosed and resolved cloud storage issue, reducing usage from 91% to 48% and restoring system functionality
• Performed root cause analysis on application sync behavior to prevent recurring storage issues
• Implemented secure backup and data lifecycle management processes to ensure data safety and system stability

• IT Support / Desktop Support roles
• Building hands-on experience in Active Directory, networking, and system administration
• Expanding automation skills with PowerShell and scripting

The best way to contact me is via LinkedIn. For technical inquiries regarding my labs, feel free to open an issue.